Andy Roberts-Profile

Andy is a very experienced Senior Service Management Consultant. He is a Lead Service Management Architect with 20+ years of B2B experience. He has led designs, global implementations, deliveries and developments of high-performance frontline IT services, applications and infrastructure solutions. He has also turned-around failing IT operations and consistently achieved the highest customer satisfaction rankings with significant improvements to profits and cost savings.

His management areas of expertise include: Succesful Service Delivery; Service Desk Delivery & Management; Operations Delivery; Developing and Leading Teams; Management of Risks; Project Management; Performance & Process Improvements; Strong People Management; Vendor Relationship Management; Core Asset Management; Business Transformation; Commercial; Pre-sales; Contract Negotiations; Change; Business & Stakeholder Relationship Development and ISO / QA attainment.